Frequently Asked Questions

General Questions


Q: Where do we meet and how do we get to Cougar Mountain?

A: All tours depart from our reservations office on Main Street, Deer Lodge, in Whistler. We shuttle you to and from Cougar Mountain, approx. 10min north of Whistler Village. Dog sledding is approximately 20 minutes from Whistler Village.


Q: What activities are suitable for Children?

A: Many Cougar Mountain activities are suitable for Children. All children 12 and under must be accompanied by an adult. Please note the following restrictions for each activity:

Snowmobiling: 14 years to drive, 9 years minimum to be a passenger in a sleigh. 12 and under 50% off on Learn-to-Ride and Family tours
Snowshoeing: Small kids must be able to walk and be outside in winter conditions. We have 2 small pairs of snowshoes suitable for kids 4 – 9 years.
Dogsledding: Age limit of 2 years. small kids must be dressed warm and be able to be outside for at least 2 hours. Each sleigh holds 2 adults and one kid, or 1 adult and 2 kids.
Fishing: Minimum age is 12 years to be in a float tube, and 7 years to river fish. With small kids we recommend renting equipment and fishing at one of the local lakes.
ATV Tours: Drivers must be 16 years of age or older.
Horseback riding: Minimum age 9 years and 4 feet tall. We have 3 kids' saddles.
Hummer 4x4: No age limit. 15% off for Children 12 and under.
Mountain Biking: Minimum age is 9 years, and must be able to ride a bike.
Hiking: No age limit, we recommend 7 years. Please choose a hike suitable to your child’s ability.

Q: Bad weather and rain, are we still going if it rains?

A: All tours run regardless of weather. You will have a great time rain or shine, and we supply raingear for most activities. We do not provide refunds for guests who cancel because of weather. In the unlikely event that Cougar Mountain does cancel tours due to extreme, or unsafe weather or trail conditions we will try and re-book you or give you a complete refund.


Q: Do I have to sign a release of liability?

A: Yes, everyone who joins a Cougar Mountain tour has to read and sign a release of liability.


Q: Is transportation time to Cougar Mountain part of the total tour time?

A: Yes, all tour times listed for all activities include transportation time. Most activities are transported to our main base facility about 10 minutes north of Whistler Village. For Dog Sledding, and Mountain Biking in the Soo Valley the base area is about 25 minutes north of Whistler Village.


Q: What should I wear, bring for each tour?

Snowmobile tours – Warm winter clothing, gloves, goggles. We supply helmets, snow-boots, and we have some winter clothing if necessary including goggles, gloves, waterproof jackets & pants.

Snowshoe Tours – Warm winter clothing, hat, gloves, warm socks. We supply snowshoes and snow-boots.

Dogsledding – Warm winter clothing, hat, gloves, snow-boots, warm socks. No gear provided.

Fishing – Pants you can wear inside of waders, shirt, light rain jacket, hat, sunglasses.

ATV Tours – Long pants, comfortable shoes (no sandals), shirt, light jacket, sunglasses.

Horseback riding – Long pants, shoes (no sandals), hat.

Hummer 4x4 – An outside jacket.

Mountain Biking – Solid shoes, biking shorts if you have them. We supply helmet and bike.

Hiking – Solid shoes, camera, small backpack, water.


Q: What is your cancellation policy?

A: Cancellations for all tours are subject to a $25 per person charge, full price is charged if cancelled within 24 hours.


 

ATV


Q: Can anyone drive an ATV?

A: We think so! They are very simple to operate, and we give you a full safety briefing. Minimum age to be a driver for our ATV tours is 16.


Q: Do I need a drivers’ license?

A: No. However, you do need to be 16 years or older to drive, and at least 7 to be a passenger.


Q: What kind of ATV’s does Cougar Mountain run?

A: Cougar Mountain has a fleet of Yamaha Kodiak 400s. They are a 2-wheel drive ATV with fully automatic transmissions. Based on our experience the Kodiak is the best ATV for guided tours. They are easy to operate, stable and comfortable for the first-time or experienced rider.


Q: How fast to the tours go?

A: All our tours are guided, therefore we run the tours at the comfort level of the slowest rider in each group. The higher ability level tours have riders who have experience riding, and therefore normally run at a quicker pace. The terrain at Cougar Mountain is spectacular and exciting, so technical riding rather than speed is the focus of the tours.


Q: How hard is it to learn how to drive an ATV?

A: ATV’s are automatic so there is no manual clutch to worry about. There is a throttle and a brake lever. The ATV’s are very stable. Our guides go through a comprehensive safety briefing before each tour, and start you on easier trails if you are a beginner. Please note ability levels for each tour.


Q: What if I damage an ATV?

A: We offer a no-deductible collision coverage for $9.35 plus tax, that protects you from accidental damages to our ATV’s. This does not cover you in the event that you were found to be driving recklessly or were not following the instructions of our guides.


 

Horseback Riding


Q: Do you need experience to go horseback riding?

A: No experience is necessary. The western ride is for everybody including beginners. If it is your first time and you are nervous, you might want to do the 2 hour ride. The Ancient Cedars ride is for experienced riders only and you must be able to ride for about 4 hours.


Q: Do you have pony rides?

A: No, all our horses are bred for mountain riding.


Q: Where are the stables?

A: The horse stables are located 4km off the highway up the Cougar Mountain road. We have located the stables deep in the backcountry in order to provide quicker access to great mountain trail riding.


Q: What kind of terrain will we be riding?

A: All trails are single track, and are mountain trails with incredible views.


Q: What type of horses do you have?

A: Our horses are quarter horses and we use western saddles only.


Q: Can we gallop the horses?

A: No, all the trails are single track. With stronger riders we can do some cantering.


 

Hummer Tours


Q: What is a Hummer?

A: A Hummer is a US made 4x4 vehicle, and is simply the roughest and toughest backcountry vehicle ever built. The entire body is made from fiberglass, and the frame is strong enough to carry twice its own weight. The inside seats 3 passengers, and the outside passenger rack seats 4 more. This vehicle was designed for Desert Storm by the US Army. Nothing stops the Hummer, it will get you into the craziest backcountry areas.


Q: What do you do for 2 hours in a hummer?

A: We drive you deep into the backcountry around Cougar Mountain and the Soo valley where you will see spectacular glaciers, snowcapped mountains and an abundance of wildlife. Also the Hummer does a few tricks to make the ride even more exciting.


Q: Can we drive the Hummer?

A: Unfortunately not. Leave this task to our experienced drivers and just sit back and enjoy your backcountry adventure.


Q: Will you take us on Whistler/Blackcomb mountain?

A: No. Cougar Mountain is about 10 minutes north of Whistler Village and Whistler / Blackcomb mountains.


Q: Discounts for kids or seniors?

A: Yes, kids and seniors get 15% off.


 

Mountain Biking


Q: Do you need experience to ride a mountain bike?

A: No. For the novice rider try the Valley ride, which is an easy going combination of wide paved and gravel trails. For the intermediate rider choose the popular Soo Valley ride which gets you deep into the backcountry on wide gravel trails.


Q: Where does the Valley ride depart from?

A: We leave from our reservations office in the Whistler Village, Main Street, Deer Lodge.


Q: Where does the Soo Valley ride start from?

A: We transport you by van from the Whistler Village about 25 minutes North to the trail head and then spend about 2 hours riding in the backcountry.


Q: What is the Soo Valley like?

A: The Soo Valley is lush and green with the Soo River meandering its way from the glacial headwaters to the valley floor. The Soo is home to a rare population of moose, deer, black bears and other wildlife.


 

Hiking


Q: Can anyone go hiking?

A: Yes, we have two different hikes that cover all abilities and interests. Keep in mind that if you have asthma, heart condition etc that this may not be the best activity for you.


Q: If I am physically fit what is the best hike?

A: The Ancient Cedars hike is a moderate hike, about 2 hours of walking with about 500 ft of elevation gain.


Q: What kind of shoes do I need?

A: Comfortable shoes with good support is recommended for all trips.


Q: What does our guide talk about on the tour?

A: All guides are local residents and keen backcountry individuals. They are versed on local history, flora and fauna. On the Ancient Cedars and Nature Lovers’ hike we cover many aspects of forest life.


 

Fishing


Q: What kind of fish are available in the Whistler area?

A: Predominately Rainbow Trout. We also fish for Dolly Varden, Cutthroat Trout, Steelhead and all the Salmon Species (Chinook, Sockeye, Pink, Coho and Chum).


Q: When is the best time to fish?

A: The best time to fish depends and what you want to catch and the fishing experience you are looking for. Because of the diverse fish populations and the different elevations, there is good fishing almost 12 months a year. Despite this, we suggest the following:

Lakes : are ice free from mid-April to end of Oct., with the best fishing between mid-May and mid-Aug.

Rivers: are fishable from late July through end of April.

Salmon:

Chinook – March, April and sometime in Aug
Coho – mid Oct to late Nov
Sockeye – mid- Sept to mid Oct
Pink – late July , Sept, Oct
Chum – Oct and Nov

Rainbows: Great lake fishing starts in May , and with the snow melt raising the levels of the rivers, this is a great time to challenge yourself on the lakes. Once the rivers calm down and the Salmon start entering the rivers, the big rainbows come into the system to feed on Salmon eggs, stoneflys and caddis. Therefore from late July through to May, the river fishing for rainbows is good to fabulous. Most of the fishing is nymphing, however August, September and April all have some great dry fly opportunities.

Salmon and Steelhead: Just about the best fishing you can do! Salmon or Steelhead are present in one or more of the local river systems 12 months a year. The peak time for Salmon is late Sept to late November. Pink Salmon are great fun on the fly as they are about 3 – 5 lbs, bite anything pink, and there are lots of them when they arrive. Pinks are available in late July and late Sept on odd numbered years (e.g. 2001). Chum salmon are awesome to catch and usually discounted by anglers because they are not Chinook or Coho. As the fish god as my witness, Chum can be bigger than Chinook and fight better than Coho and there are more of them! We have an incredible run of Chinooks that come in late February and have been known to take a fly in March. This small run of fish has to be the best sport fish I have ever caught on the fly. They are aggressive like Steelhead, they average 20 lbs and fight like a freight train out of control! Good Coho fishing usually starts mid-Oct and the big guys start showing in mid-Nov. Unfortunately I can not brag too much about the Steelhead fishing. We have some great water to fish on the Squamish system but the numbers are low. Late April and May are good as long as the water conditions are favourable. We also have a few secret winter steelhead spots that we would be happy to show you in late November, December and February.


Q: What method or equipment do we use for lakes or rivers?

A: We primarily fly-fish and spin-fish for all species in lakes or rivers. In lakes we use float tubes, waders, fins, and in rivers we fish from the bank or wade. Occasionally we will drift a river in a raft or drift boat depending on the time of year.


Q: What kind of gear do you supply?

A: We supply everything including terminal tackle. All of our equipment is top quality and is mostly Shimano, and Sage rods. Our service also includes pick-up from your hotel by the guides, and lunch on full-days.


Q: If I want to bring some of my own equipment , what size of rods, lines etc should I bring?

A: For trout fishing with flies, we suggest 4 – 6 wt rods, with floating and sinking lines. The sinking line should be a fairly fast sink rate (type 3 or 4). We would also recommend a 10 – 15’ fast sink-tip for rivers. For Salmon fishing you need the big guns! 7 – 9wt rods, fast sinking tips, a selection of sink rates and lengths up to 20’ is ideal, but if I had a choice one line I would suggest the 15’ type 4 as the best all around sink-tip for river Salmon fishing.


Q: Do I need a fishing license and if so how much are they?

A: Everyone needs a valid BC freshwater license, and for residents they are $10 per day, non-residents are $15 per day, and 8 day licenses are $30. (Prices can change without notice).


Q: Can we keep any fish?

A: No, we are strictly a catch and release outfitter. Due to the conservation efforts in the area, the fishing experiences and the availability of fish is excellent. We hope you will understand and support us in this effort to preserve the good fishing.


Q: What is an extended day trip?

A: This is the best trip we offer by truck. There are a few incredible fishing locations that take a little extra effort and time to get to. Most of these trips are to incredible remote alpine lakes. Usually big fish are the target, and we spend about 10 hours + on this adventure. These fishing locations are not available on the regular full day trips.


Q: Fly-in trips, are they worth it?

A: They are definitely the best fishing we can offer you. We fly-in to the highest alpine lakes from mid-July to mid-Sept. We find the bigger fish, and fish that have not been caught before. There are some great dry-fly lakes, and the scenery is incredible. The helicopter gets you high enough to view the coast range and fly over glaciers and high mountain valleys. I would go just for the helicopter ride. We fish these lakes by float tube, so the guides prepare the gear the night before, and when we land at the lake the pumps up the tubes and you are ready to go.


 

Snowmobiling


Q: Can anyone ride a snowmobile?

A: We feel that we can teach anyone. Snowmobiles are the easiest motorized vehicle to operate and fun for everyone to ride. Cougar Mountain pioneered the sport of guided snowmobile trips and we have been teaching people to ride for over 18 years.


Q: What is the best tour for me?

A: We offer a first timer ride, the learn-to-ride tour, an intermediate ride, the explorer tour, and an advanced ride - the Summit tour. Please see each description for the best choice for you. We also have a Family Trail.


Q: Do I need a drivers license?

A: No. You must however be 14 years or older to drive a snowmobile.


Q: How many people can ride one snowmobile?

A: Two, a driver and a passenger.


Q: How old does the passenger need to be?

A: We generally recommend that kids be at least 10 years old. The most important aspect to us is your child’s safety. Younger children can ride safely as long as they can wrap their arms comfortably around the driver and lock their hands together. We do retain the right to refuse small children who we feel will be in danger of falling off the snowmobile. The Family tour is a special tour designed for families with children who cannot be passengers. We have comfortable sleighs and a cool kids Ski-Doo "Mini Z" that they can try riding at the cabin.


Q: What are trails the like?

A: The trail system is about 100 km long, with lots of winding and climbing sections.


Q: What if I damage a snowmobile?

A: We offer a no-deductible collision coverage for $9.35 plus tax, that protects you from accidental damages to our snowmobiles. This does not cover you in the event that you were found to be driving recklessly or were not following the instructions of our guides.


Q: Can we bring alcohol on the dinner trip?

A: No.


 

Dog sledding


Q: What kind of dogs are they?

A: Alaskan Racing Huskies. These are the same dogs that are used in the Idirod Race. They are mostly cross breeds from Husky and hound dogs. They are very lean athletes with short hair. The short hair is good for our warmer West Coast climate. Don't be surprised at the size of these dogs, they appear small but they can pull more than dogs 2 or 3 times their size.


Q: Can we drive the sled?

A: In most cases yes. You will ride the rails with the musher on the back of the sleigh and learn the commands that control the dogs. When it's icy and fast we do not let our guests drive the sleighs for safety reasons.


Q: Do the dogs like pulling the sleighs?

A: We will let you be the judge. The only time the dogs make noise is when they are anticipating the ride during the set-up of the sleighs. They get pretty excited. We also ask you to assist our mushers by harnessing the dogs, and connecting them to the sleighs.


Q: How much time do we spend with the dogs?

A: We will be on the trail between 1 and 1.5 hours.


Q: Is there any food or drink?

A: Yes, all tours come with a Cougar Cookie and a hot chocolate.


Q: How many people can ride in a sleigh?

A: We can take up to two adults and one child, or two children and one adult. Larger adults should let us know their size before booking their tour, we may recommend two sleighs.


Q: Are there placed to take pictures?

A: Yes, there are opportunities to take pictures throughout the tour.


 

Snowshoeing


Q: Can anyone snowshoe?

A: Yes, if you can walk you can snowshoe. The Nature Walk however is suitable for all abilities. We do not recommend that you join the Mountain View tour if you have asthma, a heart condition, etc. 


Q: What kind of snowshoes do you use?

A: We use the modern style shoes, which are smaller in size, are made with an aluminum frame and rubber/nylon webbing. They are very light and easy to learn how to use.


Q: How much of the tour is snowshoeing?

A: The actual snowshoeing time is about 75% of the tour time. We include transportation from the Whistler Village (about 10 minutes each way) and about 10 minutes to get organized and hear the safety speech.


Q: Does the Nature Tour do any climbing?

A: No. The Nature Tour focuses on a walk through the forest and along the river. There are a few stopping points where we discuss the animals, trees and visit the bird feeders.


Q: Do I need any special equipment?

A: No. We ask you to dress in warm winter clothing, and we supply snow-boots, snowshoes if you need them.